Terms of Service

1. The service

Fluenta is a classroom-connected AI English speaking practice platform. It provides AI voice coaching for students, lesson-linked practice missions, teacher briefs, parent progress messages (via Zalo or Telegram), and retention analytics for language centres. The service is available at fluenta.live. By creating an account or using Fluenta, you agree to these Terms and to our Privacy Policy.

Fluenta’s AI coach is a learning aid. Feedback, level estimates, and band predictions are automated estimates and do not constitute official examination results.

2. Accounts

You must provide accurate information when creating an account and keep your credentials secure. You are responsible for activity under your account. Centre accounts are managed by the centre, which is responsible for the accounts it creates for its staff, students, and parents — including obtaining parental consent where a student is a minor. If you believe your account has been compromised, contact us immediately at rachidchfiraleader@gmail.com.

3. Acceptable use

You agree not to:

• use the service for any unlawful purpose, or to harass, abuse, or harm others;
• attempt to access another centre’s or user’s data, or probe, scan, or breach our security measures;
• reverse-engineer, scrape, resell, or sublicense the service except as expressly permitted in writing;
• upload content that is illegal, infringing, or inappropriate for an educational setting used by minors;
• use automated means to generate practice activity or to extract AI model outputs at scale.

We may suspend accounts that violate these rules.

4. Plans and payment

Fluenta offers centre subscription plans — Core, Growth, and Retention OS — billed per campus monthly or annually, and an individual plan for independent learners. Current pricing is shown on our website and in your order form; prices may change, with notice before the change applies to your next billing period. Payments are processed by Stripe. Fees are non-refundable except where required by law or stated otherwise in your agreement with us. Seat limits and AI usage limits may apply to your plan.

5. Your content and our IP

Centres and users retain ownership of the content they provide — lesson context, class lists, student transcripts, and related data (“Customer Content”). You grant us a licence to process Customer Content solely to provide and improve the service, as described in the Privacy Policy.

Fluenta and its licensors own the platform: the software, AI prompts and configurations, designs, branding, and all generated coaching materials other than Customer Content. No rights are granted except as expressly stated in these Terms.

6. Disclaimers and limitation of liability

The service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the service will be uninterrupted or error-free, or that AI feedback will be accurate in every case.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or loss of profits, revenue, or data; and our total aggregate liability arising out of or relating to the service is limited to the amounts you paid to Fluenta in the twelve (12) months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

7. Termination

You may stop using the service or cancel your subscription at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate access for material breach of these Terms, non-payment, or where required by law, with notice where practicable. On termination, we will make centre data available for export for a reasonable period and then delete it in accordance with the Privacy Policy.

8. Governing law

These Terms are governed by the laws of Vietnam, and any disputes will be resolved in the competent courts of Ho Chi Minh City. Disputes will first be addressed in good faith between the parties before any formal proceedings.

9. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified to account holders by email or in-product notice at least 14 days before they take effect; continued use after the effective date constitutes acceptance. A Vietnamese translation is planned; until then, the English version governs.

10. Contact

Questions about these Terms: rachidchfiraleader@gmail.com